Refund & Return Policy

Return and Exchange Policy

Mailbox of Flushing places great importance on customer satisfaction. We want every customer to receive items that are in perfect condition and match the order details.

Return and Exchange Period

Customers may request a refund or exchange within 30 days of receiving their order.

Eligible Situations

We accept requests for refunds or exchanges in the following cases:

- Items damaged during shipping.
- Incorrect items received.
- Items that do not match the order details.
- Quality issues that affect the product's normal use.

Exchange Process

To request an exchange, please contact our customer support team with your order number and details regarding the issue. We may ask for photos or additional information to review your request.

If your exchange request is approved, we will provide specific instructions for returning the original item and shipping the replacement.

Refund Process

Once a refund request is approved, we will process the refund within 5–7 business days; the funds will be returned to your original payment account.

Shipping Costs

If your order arrives damaged, incorrect, or with a verified quality issue, we will assist you with the return or exchange process.

For returns or exchanges due to personal preference or ordering errors, the customer may be responsible for return shipping costs.

Non-Eligible Situations

Returns or exchanges may not be accepted in the following cases:

- Items that have been used, damaged, or altered after delivery.
- Requests submitted after the 30-day period.
- Orders returned directly without contacting our support team first.

Contact Information

Mailbox of Flushing
13209 Maple Ave, Flushing, NY 11355, United States

Please note that returns cannot be sent to this address; please contact us via email to obtain the specific return address.

Email:
dionjohnting@gmail.com

Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Eastern Time)